Shipping policy

Thank you for visiting and shopping at Qualkem Direct (Qualkem Ltd). The following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. Next day delivery orders must be placed before 4pm, orders placed after this time will be dispatched the next working day.  Evri tracking details will be provided with all orders via email. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Evri UK is our chosen shipment carrier. Please contact Evri customer services for delivery options and issues. 

Qualkem Direct (Qualkem Ltd) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

We currently do not ship outside the United Kingdom Mainland